Let users cancel in one click while collecting insights on why they're leaving

Build custom cancellation experiences that comply with legal requirements while reducing churn. Understand why subscribers leave, offer retention alternatives, and maintain full control over the cancellation process.

Legal compliance built-in

Stay compliant with consumer protection laws and payment network requirements:

• 1-click unsubscribe - Meet US and EU legal standards for easy cancellation
• Visa VAMP compliance - Satisfy Visa's subscription management requirements
• US consumer laws - Fully compliant with FTC regulations
• EU consumer protection - Meets European cancellation standards
• Transparent process - No hidden steps or dark patterns

Custom cancellation experiences

Design the cancellation flow that fits your business:

• Build custom web pages with your branding
• Add personalized messaging based on subscription type
• Show alternative options before final cancellation
• Display subscription details and billing information
• Create different flows for different user segments

Retention opportunities

Reduce churn by offering alternatives before users cancel:

• Downgrade options - Offer lower-priced plans
• Pause subscription - Let users take a break instead of canceling
• Special discounts - Present limited-time retention offers
• Feature reminders - Highlight unused benefits
• Feedback collection - Understand cancellation reasons

Collect cancellation insights

Understand why subscribers leave to improve retention:

• Multiple-choice cancellation reasons
• Optional open-text feedback
• Track most common cancellation causes
• Analyze patterns by user segment or pricing tier
• Export data for deeper analysis

No payment provider redirects

Keep users on your domain throughout the process:

• No redirects to Stripe or Paddle interfaces
• Maintain consistent branding and messaging
• Control the entire user experience
• Works with any payment provider you integrate
• Direct API integration handles cancellation

Chargeback prevention

Reduce disputes and protect your payment processing account:

• Easy cancellation reduces chargeback rates
• Stay below payment network thresholds (0.45% for Stripe)
• Avoid account holds and processing restrictions
• Automatic refund processing when needed
• Integration with chargeback prevention services

Refund management

Handle refunds directly from the platform:

• Process refunds for Stripe, Paddle, PayPal, and Primer
• No need to log into separate payment dashboards
• Track refund rates and amounts
• View refund history per user
• Manage refunds alongside cancellations

Subscription visibility

Show users their active subscriptions clearly:

• Display all active plans and pricing
• Show next billing date and amount
• List subscription history
• Provide clear cancellation confirmation
• Send confirmation emails automatically

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Why cancellation flows matter: Easy cancellation isn't just about compliance. It builds trust, reduces chargebacks, and gives you valuable data about why users leave. A well-designed cancellation flow can recover 10-30% of users who intended to cancel.

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See how It works

Watch Demo Video - A complete walkthrough of the platform and how everything works together.

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Related Features

User CRM - Track user subscription history, cancellation reasons, and lifecycle patterns to identify churn risks.

Analytics - Monitor cancellation rates, refund patterns, and retention offer effectiveness across your funnel.